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 FACILITIES AND SERVICES - Referral system
The health system in Lesotho can be divided into four tiers.  At the primary level Health Posts which provide basic services and operate at regular intervals rather than daily, then Health Centres which provide basic preventive, promotive, curative and rehabilitative services.  The primary level is followed by the secondary level which comprises of 16 District Hospitals which provide services similar to health centres, though at this level services are more comprehensive.  The tertiary level comprises of Queen Elizabeth II Hospital, Mohlomi Mental Hospital, Bots`abelo Leprosy Hospital and Senakatana AIDS Clinic.  These Hospitals provide specialised referral services for all the district hospitals in the country.  For conditions that cannot be managed within the country patients are referred to neighbouring South Africa through the national referral hospital.  Ideally the referral system is supposed to move from the community level (health centre or Health Post) to district hospital and then to the national referral hospitals.  Differential fees have been implemented to facilitate efficiency.  At government hospitals adult patients are charged M20, children M10 for outpatient fees, while at government health centres adults are charged M10 and children M5.  Currently this fee structure does not apply to CHAL facilities where fees are set at the discretion of the management team of each facility. 
 
Functioning of the referral system has been impeded by factors such as poor communication infrastructure, especially at the Health Centre level; ineffective functioning of some facilities because of lack of human resources or bad staff attitudes, out of stock drugs, dysfunctional equipment, poor ambulatory services and other inefficiencies.  As a result people tend to bypass facilities in search of facilities that will provide what they perceive as comprehensive care.
 
As an attempt to strengthen the referral system and rationalise the distribution of facilities and services around the country, redefinition of the typology of all hospitals around the country has been undertaken as part of the sector infrastructure development reforms
 
HEALTH SERVICES by
Health System Level

Health Posts
Health posts are posts at the community level that are operated by volunteer community health workers including traditional birth attendants, community based condom distributors and other volunteer structures at the community level.  Health posts form the basis outreach services for communities that have insufficient infrastructure.  Health posts are often used as a meeting place for immunisations and health education gatherings at the community level.  Some health posts are visited regularly by hospital PHC teams for supervision and provision of basic curative and primary health services.  On occasion health posts can be visited by specialised health workers to provide mental and oral health services.   Services at this level are mainly promotive and preventive and sometimes rehabilitative.
 
Health Centres
Ideally the health centre constitutes the first contact with the formal health system.  Health centres are supposed to be staffed with nurse clinicians, a cadre of registered nurses that has comprehensive skills in preventive and curative care as well as dispensing.  Key activities undertaken in health centres include immunisations, ante-natal and post-natal care, familyplanning and other curative and preventive public health services.  Health centres provide outpatient services only except in the case where there are waiting mothers’ lodges for pregnant women.  Supervision of community based public health and training of community health workers are some of the key management responsibilities of the health centres.  Health inspector work between health centres and hospitals to ensure that communities are effectively sensitised about good health practices, particularly those related to personal and environmental hygiene.
 
Filter Clinics
Filter Clinics were constructed to relieve the load on hospitals so that hospital resources could be used more efficiently, especially in the Maseru district where the referral hospital also doubles as a district hospital.  Filter Clinics are mini hospitals and were supposed to have limited inpatient services.  However, insufficient staff has meant that these facilities currently do not offer inpatient care and do not provide 24 hour services.  Filter clinics offer curative and preventive services which are more complex than those at health centre level.  The combination of staff at the Filter Clinics includes doctors and those in Maseru also include Pharmacy technicians and dental staff.  Filter Clinics get support from the hospital for provision of diagnostic services such as laboratory and radiology services.  Filter Clinics also have an administrative department.
 
District Hospitals
Services at this level vary according to availability of resources such as functional equipment and human resources.  District hospitals are the second entry point into the second the formal health system.  Both outpatient and in patient services are provided at this level.  This level offers more complex and sophisticated treatment and diagnostic services as well as primary health care (routine immunisations, ante-natal and pre-natal care).  Specific services at this level include mental health rehabilitation and management, minor and major operations, ophthalmic, counselling and care of rape victims, radiology, dental, blood transfusions etc.  Specialised clinics for tuberculosis and non-communicable diseases are also undertaken at this level.  All the hospitals except Paray Hopsital are offering primary prevention of mother to child transmission of HIV (PMTCT).  The intention is that these services will become a standard service at all hospitals and health Centres that offer ANC and PNC services.  All the hospitals except Tebellong and Paray hospitals offer ARV treatment.  Like PMTCT the intention is for all facilities up to health centre level to provide ARV therapy to people living with AIDS.
 
Supervision and training of health workers at the health centre level is another important function of the HSA management team.   Traditional HSA, including health centres, planning and budgeting also takes place at the hospital level , however this process is due to change as District health management teams become operative in all the districts.  For more complex conditions, district hospitals refer patients to the relevant referral hospital.  Queen II absorbs the general referral while more specialised referrals are sent to one of the other specialise referral hospitals.  For more details on services at the referral hospitals please see Referral hospital profile.
 
Referral Services Profile


QE II National Referral Hospital
 
Bots`abelo Leprosy Hospital
 
Senkatana AIDS Clinic

 
National Psychiatric Hospital
Mohlomi Psychiatric hospital is the national referral point for mental observation units at the district level.   The bed capacity of this facility is sixty with 30 beds in the male ward and 30 in the female ward.   The hospital was built in 1964 and it on recommendation by the first Mosotho Psychiatrist started admitting patients in.  The hospital was officially opened in 1966 by His Majesty King Moshoeshoe II and named after the former chief adviser and doctor of King Moshoeshoe I who was famous for his outstanding skills in the treatment of mentally ill persons.  Psychiatric services have been provided since then and have been decentralised to all district hospitals except Thaba Tseka.  All district hospitals have an observation and treatment units with bed capacities ranging from 10 to 12 beds.    These facilities are managed by psychiatric nurses working with the district medical officers.  Consultative, supervisory and supportive visits are done once every 4 to 6 weeks to the district facilities by the Consultant registrar/ Psychiatrist from Mohlomi Hospital.  At present inpatient psychiatric services are offered for adults only.
 
Plans are underway under the health sector reform programme to refurbish and expand the hospital so that it can accommodate geriatrics, child, adolescent and forensic services.  Occupational therapy department and a teaching block are also part of this project.  Mohlomi Hospita serves as a clinical area for mental health placement for undergraduate nurses and post graduate nurses, students from the psychology and social work departments at the National University of Lesotho, Forthare and Freestate Universities.  An orientation programme is also offered for other categories such as officers from the Correctional Services department. 
 
Services at Mohlomi Hospital
First consultation at the outpatient clinic costs only M10, follow up visits and in-patient services are provided for free. On average, the outpatient attendance is approximately 60-70 patients, while at least 18 patients are admitted per month, with an average length of stay of 4 to 6 weeks.  Services include occupational therapy (leisure, work related, therapeutic groups, self maintenance skills, home management skills and financial management skills and support groups).  Other services include psychological therapy, social services, medico-legal reports for forensic patients to the courts of justice and community mental health services.  Nursing services include assessment of patient history for diagnostic purposes; provision of health education, counselling and support to patients affected families and offer teaching and guidance services for all cadres that come to the hospital to gain experience.                 

Contact person: Mathaabe Ranthimo

Position: Acting Director

Telephone: +266-22313744/ 22327711

Fax: +266- 22311104

Email: mohlomi.hospital@ilesotho.com

 © Ministry of Health and Social Welfare - 2005

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